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Bizzy Blinds Cancellation and Refund Rights (Under Irish Law)

This clause applies if you are a consumer.

1.1 If you are a consumer, you have a legal right under Irish consumer law to cancel a contract for products that have not been made to your specifications during the period set out below in clause 1.3. If you change your mind or decide you do not want to keep a non-customised product, you can notify us to cancel the contract and receive a refund.

1.2 Due to the nature of our business, many of our products are custom-made based on the measurements you provide (“Made to Measure Products”). The cancellation right in clause 1.1 does not apply to Made to Measure Products, except for white or cream Velux blinds.

1.3 Your right to cancel a contract starts from the date of the Dispatch Confirmation. If the products have already been delivered, you have 14 calendar days from the day after you receive the products to cancel your order.

1.4 To cancel a contract, you must contact us in writing by:
(a) Email: info@bizzyblinds.ie;
(b) Post: Bizzy Blinds, 16 Scholars Walk, Lusk, Dublin K45X998; or
(c) Calling our Customer Service team at 01 6991799.

1.5 You may wish to keep a copy of your cancellation notice for your records.

1.6 If you cancel your order within the permitted period, you will receive a full refund of the product price and any applicable delivery charges. Refunds will be processed within 14 calendar days of receiving your cancellation notice or the returned products.

1.7 If the products are faulty or not as described, we will refund the full price paid, including applicable delivery charges and any reasonable costs incurred in returning the item. Reasonable evidence such as photographs may be requested.

1.8 Refunds will be made using the original payment method used for the purchase.

1.9 If the products were delivered, you must return them to us promptly and at your own cost unless they are faulty or not as described.

1.10 As a consumer, you have a legal obligation to take reasonable care of the products while they are in your possession.

1.11 Your rights under Irish consumer law are not affected by this cancellation and refund policy. For further advice, contact your local Citizens Information Centre or the Competition and Consumer Protection Commission (CCPC).

 

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